Product Operations Manager
Meta s Enterprise Products team is responsible for building user-friendly, scalable, and robust enterprise applications.
Meta is seeking an experienced Product Operations Specialist with a strong background in driving operational excellence, particularly for production support.
The ideal candidate will have a hands-on approach to ensuring rigor and standards are adhered to in all aspects of the role.
The candidate will also have strong working experience with a Managed Service Provider (MSP).
Reporting to the Manager of Release Management, the Product Operations Specialist will be responsible for ensuring the continued performance of our production support environment and MSP Program.
Product Operations Manager ResponsibilitiesManage and oversee the performance of MSPs supporting Enterprise Products key workstreams ensuring they meet contracted scope and agreed SLAs.
Leverage your experience in production support to identify areas for improvement and drive the implementation and governance of best practices and standards.
Use data analysis and impact metrics to inform and influence new strategies and tactics that improve product support operations.
Develop and maintain strong relationships with MSP Service Delivery Managers and key Enterprise Products Leads to ensure effective collaboration and communication.
Act as primary escalation point for our Production Support program and manage/coordinate the resolution of issues or complaints.
Collaborate with Product Operations partners and contribute to monthly Operations Review meetings.
Attend and lead the Weekly/Monthly/Quarterly governance meetings with the MSP, challenging the norm and striving for excellence.
Continuously monitor and track the performance of our Production Support environment, providing recommendations for improvement and driving continuous service improvement initiatives.
Become the main POC when it comes to the transition of additional scope to MSP - support and coordinate through the transition lifecycle.
Proven ability managing change, implementing new processes and driving continual service improvements.
Responsibilities may be extended to include other areas of Product Operations / Release Management and the successful candidate will need to up-skill to have a working knowledge of these areas.
Minimum Qualifications8
years of experience managing production support, MSPs, and operationsExperience in managing and delivering a successful Managed Service Provider program, consistently meeting or exceeding SLAsExperience in delivering large scale Managed Service Provider transitionsExperience in leading and supporting Service Delivery teamsExperience of Service Management and Production Support disciplines, processes, concepts and best practicesWork effectively in a fast-paced and dynamic environmentAnalytical, problem-solving, and decision-making skillsBachelors degree in business, technical discipline or relevant experiencePreferred QualificationsITIL Certification and experience operating within the ITIL process framework.
Experience conducting deep analysesExperience using critical thinking/problem solving, leveraging data to articulate problems, develop recommendations, and measure performanceStrong communication and interpersonal skillsLocationsAbout MetaMeta builds technologies that help people connect, find communities, and grow businesses.
When Facebook launched in 2004, it changed the way people connect.
Apps like Messenger, Instagram and WhatsApp further empowered billions around the world.
Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.
People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
If you need support, please reach out to accommodations-ext@fb.
com.
$157,000/year to $218,000/year
bonus
equity
benefits Individual pay is determined by skills, qualifications, experience, and location.
Compensation details listed in this posting reflect the base salary only, and do not include bonus, equity or sales incentives, if applicable.
In addition to base salary, Meta offers benefits.
Learn more about benefits at Meta.
Related Job OpeningsFacebook Remote, US
4 MoreFacebook Austin, TX
3 MoreMenlo Park, CA
3 MoreBellevue, WA
2 MoreMenlo Park, CA
4 MoreAustin, TX
4 More.
Estimated Salary: $20 to $28 per hour based on qualifications.
Meta is seeking an experienced Product Operations Specialist with a strong background in driving operational excellence, particularly for production support.
The ideal candidate will have a hands-on approach to ensuring rigor and standards are adhered to in all aspects of the role.
The candidate will also have strong working experience with a Managed Service Provider (MSP).
Reporting to the Manager of Release Management, the Product Operations Specialist will be responsible for ensuring the continued performance of our production support environment and MSP Program.
Product Operations Manager ResponsibilitiesManage and oversee the performance of MSPs supporting Enterprise Products key workstreams ensuring they meet contracted scope and agreed SLAs.
Leverage your experience in production support to identify areas for improvement and drive the implementation and governance of best practices and standards.
Use data analysis and impact metrics to inform and influence new strategies and tactics that improve product support operations.
Develop and maintain strong relationships with MSP Service Delivery Managers and key Enterprise Products Leads to ensure effective collaboration and communication.
Act as primary escalation point for our Production Support program and manage/coordinate the resolution of issues or complaints.
Collaborate with Product Operations partners and contribute to monthly Operations Review meetings.
Attend and lead the Weekly/Monthly/Quarterly governance meetings with the MSP, challenging the norm and striving for excellence.
Continuously monitor and track the performance of our Production Support environment, providing recommendations for improvement and driving continuous service improvement initiatives.
Become the main POC when it comes to the transition of additional scope to MSP - support and coordinate through the transition lifecycle.
Proven ability managing change, implementing new processes and driving continual service improvements.
Responsibilities may be extended to include other areas of Product Operations / Release Management and the successful candidate will need to up-skill to have a working knowledge of these areas.
Minimum Qualifications8
years of experience managing production support, MSPs, and operationsExperience in managing and delivering a successful Managed Service Provider program, consistently meeting or exceeding SLAsExperience in delivering large scale Managed Service Provider transitionsExperience in leading and supporting Service Delivery teamsExperience of Service Management and Production Support disciplines, processes, concepts and best practicesWork effectively in a fast-paced and dynamic environmentAnalytical, problem-solving, and decision-making skillsBachelors degree in business, technical discipline or relevant experiencePreferred QualificationsITIL Certification and experience operating within the ITIL process framework.
Experience conducting deep analysesExperience using critical thinking/problem solving, leveraging data to articulate problems, develop recommendations, and measure performanceStrong communication and interpersonal skillsLocationsAbout MetaMeta builds technologies that help people connect, find communities, and grow businesses.
When Facebook launched in 2004, it changed the way people connect.
Apps like Messenger, Instagram and WhatsApp further empowered billions around the world.
Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.
People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
If you need support, please reach out to accommodations-ext@fb.
com.
$157,000/year to $218,000/year
bonus
equity
benefits Individual pay is determined by skills, qualifications, experience, and location.
Compensation details listed in this posting reflect the base salary only, and do not include bonus, equity or sales incentives, if applicable.
In addition to base salary, Meta offers benefits.
Learn more about benefits at Meta.
Related Job OpeningsFacebook Remote, US
4 MoreFacebook Austin, TX
3 MoreMenlo Park, CA
3 MoreBellevue, WA
2 MoreMenlo Park, CA
4 MoreAustin, TX
4 More.
Estimated Salary: $20 to $28 per hour based on qualifications.
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