Operations Support Engineer - Mobile - 8097

Company Name:
UpStream Global Services
Operations Support Engineer - Mobile
We have an immediate contract opportunity with a large F500 client in the Menlo Park, CA area.
The primary focus of this role is to investigate and help resolve issues that are related to SMS or TCP/IP connectivity. As the team grows this position will also help refine the support tools and service models that our client use's to deliver the best possible support service.
o Deliver technical support inline with a set of departmental service levels
o Working with the mobile infrastructure engineering team to fault find/escalate issues
o Liaising with carrier/operator partners on technical issues around connectivity
o Troubleshooting problems with configuration or service delivery
o Work with cross functional teams to deliver high impact results
o Familiar with standards related to telecommunications protocols
o Experience either working in or supporting a Network Operations Center (NOC)
o Protocol experience in one or more of the following:SS7, SMPP, TCP/IP, VPN
o Telecommunications Infrastructure experience in one of more of the following:SMS-C, GGSN, SGSN
o Experience with roaming architectures and/or charging gateways would be advantageous
o Experience in analyzing protocol logs and network traces
o Strong skills in critical thinking and data analysis
o Written and Verbal fluency in English
For immediate consideration please contact:
UpStream Global Services.
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