Program Support Asst (OA)
Work Schedule:
Monday-Friday, 8:
00am-4:
30pm Compressed/Flexible:
Not Available Telework:
Not available Virtual:
This is not a virtual position. Position Description/PD#:
Program Support Asst (OA)/PD071390 Relocation/Recruitment Incentives:
NOT AUTHORIZED Financial Disclosure Report:
Not required The incumbent answers telephone calls and records messages pertaining to such things as scheduling and confirming telehealth appointments. Recognizes and refers urgent issues to the Caregiver Support RN staff or CSC RN for immediate action. Shows courtesy, respect, and a positive attitude towards Veterans/Caregivers, co-workers and the public at all times. Provides front-line assistance to Veterans/Caregivers with questions or concerns. Applies discernment and sensitivity when performing required tasks, resolving issues accurately and timely. Facilitates necessary follow-up to ensure satisfactory resolution. Processes administrative consults and ensures Veterans/Caregivers Telehealth VMR appointments are scheduled timely. Refines scheduling processes and training for Telehealth clinics. Serves as a subject matter expert regarding Telehealth VRM scheduling set up and practices. And Point of Contact with Telehealth Coordinator, Menlo Park Division. Duties include but are limited to the following:
Arranges/schedules appointments for Veterans/Caregivers with assigned CS-RN respective telehealth clinics, coordinates appointments for timeliness to avoid conflicts in RN and Veteran telehealth clinics. The PSA also manages daily appointment list which requires scheduling, cancelling, or no-show appointments. Reviews CS- RNs schedules daily and updates schedule to ensure both assigned CS-RN and Veteran/Caregiver schedules match. Monitors the Telehealth clinics in accordance with VHA National Scheduling Directive guidelines. Including the Electronic Wait List (EWL) which requires entry, deletion and scrubbing the lists daily. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/29/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Working independently on ongoing projects and continually updating and analyzing records for the purpose of providing accurate and timely information. Extracting data from various database systems to prepare reports and provide statistical information. Providing a wide range of administrative support to staff within a program. Communicating with veterans, program staff, and other stakeholders to coordinate program related services. You will be rated on the following Competencies for this position:
CommunicationComputer SkillsCustomer Service Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
This position is mostly sedentary and requires walking, kneeling, bending, standing, and light lifting. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Monday-Friday, 8:
00am-4:
30pm Compressed/Flexible:
Not Available Telework:
Not available Virtual:
This is not a virtual position. Position Description/PD#:
Program Support Asst (OA)/PD071390 Relocation/Recruitment Incentives:
NOT AUTHORIZED Financial Disclosure Report:
Not required The incumbent answers telephone calls and records messages pertaining to such things as scheduling and confirming telehealth appointments. Recognizes and refers urgent issues to the Caregiver Support RN staff or CSC RN for immediate action. Shows courtesy, respect, and a positive attitude towards Veterans/Caregivers, co-workers and the public at all times. Provides front-line assistance to Veterans/Caregivers with questions or concerns. Applies discernment and sensitivity when performing required tasks, resolving issues accurately and timely. Facilitates necessary follow-up to ensure satisfactory resolution. Processes administrative consults and ensures Veterans/Caregivers Telehealth VMR appointments are scheduled timely. Refines scheduling processes and training for Telehealth clinics. Serves as a subject matter expert regarding Telehealth VRM scheduling set up and practices. And Point of Contact with Telehealth Coordinator, Menlo Park Division. Duties include but are limited to the following:
Arranges/schedules appointments for Veterans/Caregivers with assigned CS-RN respective telehealth clinics, coordinates appointments for timeliness to avoid conflicts in RN and Veteran telehealth clinics. The PSA also manages daily appointment list which requires scheduling, cancelling, or no-show appointments. Reviews CS- RNs schedules daily and updates schedule to ensure both assigned CS-RN and Veteran/Caregiver schedules match. Monitors the Telehealth clinics in accordance with VHA National Scheduling Directive guidelines. Including the Electronic Wait List (EWL) which requires entry, deletion and scrubbing the lists daily. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/29/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Working independently on ongoing projects and continually updating and analyzing records for the purpose of providing accurate and timely information. Extracting data from various database systems to prepare reports and provide statistical information. Providing a wide range of administrative support to staff within a program. Communicating with veterans, program staff, and other stakeholders to coordinate program related services. You will be rated on the following Competencies for this position:
CommunicationComputer SkillsCustomer Service Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
This position is mostly sedentary and requires walking, kneeling, bending, standing, and light lifting. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0303 Miscellaneous Clerk And Assistant - Salary Range:
$47,477 to $61,722 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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